Showing posts with label physician stress. Show all posts
Showing posts with label physician stress. Show all posts

Saturday, October 24, 2015

The Personal Toll of Corporate Medicine

I am a board certified internist.  I am Stanford trained and have been practice for nearly 25 years.  I have a very busy practice.  I love my patients.  To help, heal and to love them every day is a daily gift. I want to help them make sense of their suffering, to help awaken and empower them and help them gain health.  I have also been a lifelong seeker.  I seek to gain consciousness every day, with every life experience.  I also seek to stay current with medical and scientific progress.  I love science.  I love Medicine.  This is what I was born to do.

I have been in private practice for nearly 17 years.  I worked in corporate health care straight out of residency, nearly 25 years ago.  It didn’t fare well for me.  I struggled inside, conflicted by the dissonance between the true mission of medicine and that of corporate medicine.  The corporate mission saw patients as commodities for money and physicians as work horses.  The boards of these systems used profit alone as the measure of the physician’s success.  I saw my colleagues losing contact with what was real.  When the hospital told me I did not admit enough patients to meet their projections, I left corporate medicine and never looked back.  My vision of medicine conflicted with theirs.

As a physician in private practice, I need to interface with the corporate system.  My medical practice accepts insurance, I am a part of an Independent Physician Network which is affiliated with a local hospital.  They base their measure of credibility on what the ABIM (American Board of Internal Medicine) dictates.  Their standards have been shown to have little correlation with physician competence and performance. Their requirements of physicians are inhumane.  Physicians are weighted down to serve two patriarchs.  The corporation that pays their wage and the larger corporation that credentials them.  They can’t possibly serve three masters – their vocation and two patriarchs with all their demands.

I write this as a physician who can see through the façade and racket of what corporate medicine has created.  This system is like an abusive parent.  It is abusive towards physicians who are made vulnerable and dependent. They pay with their cell tissue at the cost of their creative fire. Physicians are hurting.  Drug abuse, alcohol and suicide rates among them is at an all-time high.  Physician morale is at an all-time low.  They are afraid to admit they are hurting.  They are forbidden to complain or show vulnerability.  What does this say about the health of the healers within the system itself? How do we begin to bring healing to them?

The most recent experience I had with ABIM is when I took the Maintenance of Certification exam. Preparing for this exam entailed studying for nearly 40 hours a week, in addition to my working hours, for months. My brain does not work like a standardized test.  When I am with my patients, I utilize both my intuition and medical knowledge to access what I need to construct a differential diagnosis and provide solutions.  I cannot function under time pressure like the exam expects. There were many questions that upon further thought I wanted to correct.  However, finding them again was impossible in the maze of unnumbered questions.  I fail this exam, I will have to start over, preparing again to retake it. This maintenance of certification is tied to my insurance reimbursements.

Does this happen to me in the exam room with my patients? Never.
Can I access the information that I need and synthesize the information to diagnose, treat and heal? Yes.
Does a standardized test measure this? No.
Can a standardized test have so much power over one's life? Passing, failing?

Does failing a test like this negate everything we know in favor of being evaluated by a system that has lost its soul? The board? Who is this board? What gives them the power to do this to physicians who have been in the trenches for decades, helping, healing and loving their patients and their work?

When we entered medical school we placed our spontaneous, creative nature to the side. The critical parent became the voice in the background.  It demanded perfection. It still does.  Our performance has become the neurosis we perfect for survival.  This kind of perfectionism is normalized.

When we complete our training, exhausted and worn, we are vulnerable to the demands of the outer patriarch–corporate medicine.  He is satiated by the money we make.  If we adapt to his demands, we are rewarded.  If we don’t we are abandoned.

My experience of the exam was nothing short of torturous.  The Board has become the external critical parent colluding with the critical parent within.  He runs roughshod over our sensitivity, creativity, heart and intuition.  Without these, our health is at stake.  We must reclaim these parts to be whole again.

This is what is upon physicians today.  That which makes us human, is not even seen. We are herded together like hostages, serving this angry patriarch. I am questioning what we have created here. What kind of system is this where is no room for process? Fast paced, material centric, product oriented, side stepping the heart - where is it all going? The stress this creates is the highest risk factor for all diseases.

I write about this because I must.  I too was a hostage of this system.  In some ways I still am.  I have not slept well in weeks. Anxiety, worry, fatigue, weariness, nausea....all symptoms triggered by the boards. I have heard and held the pain and anguish of my patients, many whom are physicians. I know this part of the shadow of medicine is real.

We must talk about these issues if we want change.

In the words of Paul Teristein M.D., …”many physicians are waking up to the fact that our profession is increasingly controlled by people not directly involved in patient care who have lost contact with the realities of day-to-day clinical practice. Perhaps it's time for practicing physicians to take back the leadership of medicine.”

I think it is time we do.

What do you think?

Wednesday, April 30, 2014

The Hope of Transforming Health Care

In the words of Martin Luther King Jr., “Of all forms of inequality, injustice in healthcare is the most shocking and inhumane.”

My past few articles have been on the unhealthy infrastructure in health care today and how it adversely affects patients as well as physicians, nurses and those who work within it to serve.
Over the past few weeks, I have seen an inordinate number of patients who are hurting because of the way they are treated by administrative practices within this system.  The patterns of conditioning through ‘learned helplessness’ are pervasive and worsening as the systems continue to compete with each other for market share out of greed. 

We all comprise their ‘market’.  What they forget is that money is not a substitute for care.  Care is a choice born of intent.  But when physicians and nurses are ‘boiling frogs’, they are unable to provide the care they intended to offer.  Their care cannot be limited to a 15 minute office visit done under pressure.  When physicians take longer to problem solve, they are reprimanded and punished as it reduces revenue and threatens quarterly profits. 

A ‘boiling frog’ is a frog who is heated in water till it dies.  The teaching point is - because the torture is started in cold water and heat is applied slowly, the frog does not realize it is being boiled alive.  Its senses are sensitized to greater levels of heat.  As morbid as this analogy is, this is used to describe how people adapt to abuse.  This is no different in health care. 

Today’s physicians are no longer seen as healers.  On the contrary, they are viewed as tools that serve health care administration in all its extractive methods, merely generators of revenue, likened to Pavlov’s dog.  Today’s physicians have lost heart and meaning.  The mandates that grind them down demoralize and wound them in deep ways. 

I left corporate health care 15 years ago when this behavior was escalating.  I was unable to live under patriarchal rules.  Today, this treatment is being normalized by ‘the powers that be’.  For me, this is unacceptable.  For others, adapting is their only hope. 

It is important to lift the veil, to view the shadow beneath the blanket of illusion projected in marketing ads, with terms like ‘health’ and ‘care’.  We must wake up to what is really happening.  This is a system that purports to serve.   It offers neither health nor care. 

When patients wake up and demand authentic care, and physicians gain the courage to speak their truth, transformation will be the inevitable outcome. 

“Health care needs to be examined from the inside out, from the top down and the bottom up. There must not be any stone left unturned. When physicians analyze the current system in ways in which they were trained to analyze the body, they will be able to identify the pathology that keeps it sick. They will have to reach deep inside and stand in the face of criticism and rejection, with courage and heart to transform their system that has lost its soul.”
                                                    ~Becoming Real, 2011, by Rose Kumar M.D.

Health care is in crises.  In Southeast Wisconsin, both patients and physicians are struggling to make sense of the lack of consciousness that has taken over the health care system.  Morale is at an all-time low. 

I implore you all to awaken to what the reality of today’s health care system.  Nothing can transform without holding the light to it, including the shadow.  It is the only way to transform this system into one that actually serves the mission of its vocation.  When a critical mass of conscious consumer’s expects real care, the system will be forced to deliver what is expected.   

 I believe this is the only hope we have to transform health care.  This is also how it will ultimately recover its soul.